Labour Market Access
Tourism industry organisations and associations provide specific training and labour market development opportunities and advice for destinations and individual operators.
The development of both online and face-to-face networking forums providing opportunities for employers to source and recruit tourism employees has allowed for greater access to the tourism labour market. The development of these types of forums at a local level can also help to recruit and retain staff at a destination level. Further, international skilled migration programs can provide a valuable additional avenue for staff recruitment. Partnering with education providers is often the best way to access skilled staff.
Training and Development
Training and development programs for tourism industry staff need to be developed with a clear understanding of the customer’s expectations and needs. Destination Managers should work closely with their industry businesses and education and training providers to ensure education and training programs are relative to the needs of host community’s delivery of tourism experiences and products. The Sunshine Coast’s Tourism Skills Alliance Program is a proactive example of this collaborative process at the destination level. Customer service training programs, such as the Service Excellence program implemented in the Daylesford region, and the Australia-wide AussieHost program provide nationally recognised standard training that can assist staff to up-skill. Training programs and accreditation also provide employers with confidence when recruiting new staff. Training Needs for the Hospitality Industry, developed by the Sustainable Tourism Cooperative Research Centre recognised the need for industry input into training and education programs for tourism and hospitality.
This project gathers insights into small to medium tourism enterprise (SMTE) operators' behaviours and attitudes toward service quality training and business performance improvement activities in general. This improved understanding is a key step toward developing more suitable service quality training ...
This report documents a multi-perspective investigation into the training needs of the hospitality and tourism industry in Australia.
Page 1. Skills in the Economy and Skill Development for Industry Paul Dalziel Professor of Economics AERU, Lincoln University Page 2. Details ...
http://researcharchive.lincoln.ac.nz/dspace/bitstream/10182/3477/1/skills_economy.pdf
... The Government funds 12 Industry Skills Councils to bring together industry, educators and governments to lead work on skills and workforce development. ...
http://www.ret.gov.au/tourism/Documents/nltts/DEEWR-Infosheet.pdf
... Knowledge of the tourism industry and awareness ... written and oral communication skills (including public ... marketing principles and business development concepts. ...
http://www.tourismnt.com.au/Portals/3/docs/about/careers/Executive_Director_Industry_Development_PD.pdf