Key Performance Indicators (KPIs) should be developed as part of the strategic planning process and be directly aligned with the business’ strategic goals and direction. According to Tourism Victoria’s Tourism Excellence Modules some of the indicators of a healthy business are:
Key performance indicators should be used as a point of comparison when assessing destination performance. KPIs should be specific, measurable, achievable, reportable and timely (SMART).
Other indicators that could form part of a performance monitoring process include employment figures, new product development, funding and investment, sales conversion, visitor satisfaction and repeat visitation. Social and environmental performance measurement are further discussed in ‘Benchmarking’ and ‘Corporate Social Responsibility’.
The Sustainable Tourism Cooperative Research Centre developed the Industry Performance Analyser for Tourism (IPAT) tool for the collection and analysis of statistical and benchmarking data at a regional level. IPAT provides a flexible online data entry tool for collecting individual tourism business data and aggregating it to provide destination-wide performance data. This system provides a powerful tool for businesses in comparing and benchmarking their performance against competitors.
In 2010, the Institute for Sustainable Futures (ISF) at the University of Technology, Sydney was commissioned to develop a set of Australian tourism Sustainability Performance Indicators (SPI) relevant at the national and destination levels. The project was managed by the ...
This project focuses upon the topic of service failure and recovery processes in the tourism sector. This report investigates the consumer thought processes and responses associated with service failure/ recovery events. Thus, the perspective of the customer, including the assigning ...
As a major hotel in Hong Kong, Eaton Hotel understands their responsibility to understand, reflect upon and change processes and policies that have the potential to inflict harm on the environment, communities and future generations.
The use of air conditioners varies significantly within the tourism sector and depends greatly on climate and, for some sectors such as hotels, air conditioning can contribute up to 50% of their overall energy use. Here. EarthCheck outlines different air ...
Welcome to the Engineering and Energy Management Idea Exchange! We love ideas. Always have. I spend many hours a day talking to EarthCheck users on Engineering and Energy Management issues and many of these conversations centre on ideas—how best to use our products, how to solve perplexing problems, and how to improve current operational performance of each asset. Because we love ideas—and because we especially love to use ideas—we have launched the Engineering and Energy Management Idea Exchange (EEMIE), where any EarthCheck member can log in and tell us exactly what ideas, experiences and solutions they have on this subject. Then other members can use these ideas, which will help them do their jobs most effectively, it will also help the EarthCheck Research Institute get a greater sense of which subjects and issues are most critical for our industry.It’s the solution you’ve been asking for! You have a quick and effective way of letting us know how
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