AussieHost is a nationally recognised customer service training program that focuses on interpersonal communications, customer relations and service.
State and National tourism organisations and associations provide specific training and labour market development opportunities and advice for tourism businesses, including the nationally recognised AussieHost training program.
This project focuses upon the topic of service failure and recovery processes in the tourism sector. This report investigates the consumer thought processes and responses associated with service failure/ recovery events. Thus, the perspective of the customer, including the assigning ...
The project examined innovation as a means of enhancing the business performance of Small and Medium-sized Tourism Enterprises (SMTEs). Specifically, the project gathered evidence to identify the key drivers and motivations for innovative behaviour in SMTEs in the tourist ...
This report describes the quantitative research that builds on the results of the first stage of this study described in the report ‘Innovation Capability and Entrepreneurial Orientation Dimensions for Australian Hotels'. The study aimed to identify and understand the capabilities ...
This report discusses the topic of service failure and recovery from the service providers perspective. Specifically, the report outlines the importance of recovery from the perspective of the service provider and the manner in which complaints and subsequent follow up ...
This project gathers insights into small to medium tourism enterprise (SMTE) operators' behaviours and attitudes toward service quality training and business performance improvement activities in general. This improved understanding is a key step toward developing more suitable service quality training ...
The project was motivated by Tourism Victoria's commitment to enhancing the service skills and professional standards of tourism businesses in Victoria and in particular to target those who may be underperforming. The project addresses the issue of professionalism and standards ...
... A stellar line up of presenters will compliment interesting field trips, professional development workshops and networking functions. ...
http://www.tourism.wa.gov.au/dm/talking/young%20tourism%20professional%20detail.pdf
... advertising, website etc. and keeping them up to date. Question 4. Customer Service and Professional Development (20 points) a) Explain how ...
http://www.tourismnt.com.au/Portals/3/docs/brolgas/25-New-Tourism-Development-2012.pdf
http://www.tourismnt.com.au/Portals/3/docs/brolgas/2011_25_New_Tourism_Development.pdf