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Human Resource Management

As a service industry, tourism businesses rely on their ability to attract and retain high quality staff. Engaging, training and retaining the best possible staff is often the only thing that differentiates a business from its competition. Effective human resource management is essential for businesses in attracting, recruiting, managing, developing, retaining and even letting go staff. Read more
As a service industry, tourism businesses rely on their ability to attract and retain high quality staff. Engaging, training and retaining the best possible staff is often the only thing that differentiates a business from its competition (See Tourism Victoria's Tourism Excellence: People Excellence). Effective human resource management is essential for businesses in attracting, recruiting, managing, developing, retaining and even letting go staff. Key findings from research into HR management include:

Business Operation Tip

Partnering with education providers is often the best way to access skilled staff that can be trained and grow in your business.

  • While recruitment agencies and advertising are useful tools in the recruitment of staff, the development of both online and face-to-face networking forums has provided greater opportunities for employers to access the labour market and recruit employees;
  • International skilled migration programs can provide a valuable avenue for staff recruitment if there are skill shortages;
  • Work placements, apprenticeships and graduate programs can also assist in the recruitment of staff, including short-term employment in peak periods;
  • Detailed job descriptions should be developed for new staff members including roles and responsibilities, key performance indicators (KPIs) and expectations;
  • Regular performance reviews should be undertaken with staff members with assessment of performance against KPIs;
  • New employees need to be provided with appropriate supervision time, guidance and training to enable them to reach the expected standard;
  • The dismissal of staff needs to be handled sensitively and professionally. Understanding the workplace laws that affect your business is essential to avoid any potential legal repercussions.

The Department of Resources, Energy and Tourism provides a range of resources in supporting small tourism businesses to consider staffing and training, including skills development, apprenticeships and immigration sponsorship.

Understanding the motivations behind staff turnover is also an important part of human resource management. For further information on staff retention through professional development and training please see the ‘Professional Development’ section.

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