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CRISIS MANAGEMENT AND NATURAL DISASTERS 

"Case studies of Hurricane Katrina and the Bali Bombings demonstrate how a community disaster can affect confidence in tourism and interfere with its ability to continue normal operations." APEC International Centre of Sustainable Tourism (AICST) in Tourism Risk Management: An Authoritative Guide to Managing Crises in Tourism

Less than a month after the Australian state of Queensland was hit by a series of devastating floods in January 2011, a 6.3 magnitude earthquake rocked the New Zealand city of Christchurch, which was then followed by the category 9 earthquake that caused the devastating effects of the Japan tsunami. With three natural disasters in three months demolishing three different countries, the subject of crisis management has never been more topical.

This special STO micro-site contains a number of valuable web links, resources and case studies that outline how you can prepare for and respond to a natural disaster. 


Volunteer Beth Waters in Queensland, Australia during the devastating January 2011 floods. 
Photo by Rob Maccoll

HELPING WITH THE FLOOD RECOVERY PROCESS

Here are a few important links to help those affected by January's devastating floods:

If you have a question about your insurance policy, or need help identifying your insurer, call the Insurance Council of Australia's 24-hour emergency hotline on 1300 728 228.
Information and advice for residents, builders and trade contractors on rebuilding and repairing damaged homes.
Stay safe as you clean up after flooding. Be aware of electrical hazards and other general cleanup dangers including safe removal of asbestos and use of chainsaws.
Some simple advice for repairing your flood damaged pool fencing, plumbing and homes.
Flood inundated homes and businesses with LPG or natural gas installations must engage a licensed gas fitter before reconnection and use of appliances. Licensed gas fitters can be found in the Yellow Pages, local newspapers or this home improvements website

RISK ASSESSMENT & CRISIS MANAGEMENT

Protect your business from future catastrophes with these detailed guides:

A highly effective, five point checklist to help your business respond to a crisis.
Learn about the four stages of crisis management and how to prepare, control and recover.
A practical framework within which tourism destinations can identify, analyse, evaluate, treat, monitor and review risks in the tourism context.


 
WARNINGS & WEATHER UPDATES
Queensland: www.bom.gov.au/qld
New South Wales: www.bom.gov.au/nsw

CRISIS MANAGEMENT LINKS
Real-time earthquake and tsunami global tracking
US Storm Watch real-time tracking
Managing through tough times
Dealing with Critical Incident Stress
Disaster Planning Wizards 


IMPACT & RISK ASSESSMENT
Learn how to protect your business with EarthCheck's Disaster Recovery Plan.

7 Steps Earthquake fact sheets
7 Steps to an Earthquake resilient business
NGO Crisis Management Plan 

USEFUL DOWNLOADS


During an emergency, letting people know that you are safe and well can bring your loved ones great peace of mind. To make this process easier, the Australian Red Cross has set up a service to help people reconnect with family and friends.

If you are in one of the country's flood affected areas, click here to register your details.


EMERGENCY HOTLINES
SES: 132 500 
Disaster Recovery Hotline: 1800 173 349
Info line for friends, relatives: 1300 993 191
Lockyer Valley Council: 1300 005 872


EMERGENCY HOTLINES
SES: 132 500 
Disaster Recovery Hotline: 1800 173 349
Info line for friends, relatives: 1300 993 191
Flood and Storm Information: 1300 842 737