FAQs - Sustainable Tourism Online

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Q1. How do I register as a first time User?: A: Signing up as a member for the portal is a simple process and once you are finished you will have immediate member access for the entire portal. Please follow the steps below to become a member user in the portal.

Step 1: Click the "Register" link below the top navigation

Step 2: Fill in the registration form and click “Register” button

Once the registration in complete, you will receive a member notification email from the portal and you will be signed in automatically.
Q2. How do I sign in to the portal if I am already registered?: A: Please follow the steps below.

Step 1: Click the "Sign in" link below the top navigation

Step 2: Enter your account details in the login popup and click "Sign in".
Q3. How do I change my password?: A: Please follow the steps below.

Step 1: Sign in with your account information. (Click here to find more info)

Step 2: After you are signed in, click your account link which is found below the top navigation.

Step 3: Enter your old password and new password. Then click "Save"
Q4. How do I become an Analyst?: A: In the portal, to become an Analyst, you need to contact us via our contact us page. We then evaluate your contribution and qualifications to decide whether to upgrade your account with Aanalyst privileges
Q5. How do I update my Analyst details?: A: Please follow the steps below

Step 1: Sign in with your account. (Click here to find more info)

Step 2: After you have signed in, click your account link which is found below the top navigation.

Step 3: Update the analyst details in the form and click "Save"
Q6. How do I upload a picture for my Analyst profile?: A: Please follow the steps below

Step 1: Sign in with your account. (Click here to find more info)

Step 2: After you have signed in, click your account link which is found below the top navigation.

Step 3: Update the display picture field by clicking the “Upload file” button. Upload a photo with one of the following formats:, jpg, jpeg or gif and ensure that the file size is less than 200kb.
Q7. How do I upload a research paper or case study?: A: Please follow the steps below

Step 1: Click the "add new resource" link located in the top right corner.

Step 2: Fill in the information for the Add new research form and tick "I agree with this terms and conditions" and then click the "Submit" button.
We will evaluate the uploaded research and then publish it to the portal once it has been approved.
Q8. How do I suggest a topic for discussion?: A: If you would like to suggest a topic, then please email us at info@sustainabletourismonline.com.
Q9. How do I start a discussion with other Users?: A: In the portal, every member has access to start a discussion topic. However, each new discussion that is created will need to be approved by either an Analyst or portal Administrator before it is visible on the website. Discussion topics created by either Analysts or Administrators will be shown on the website immediately. Please follow the steps below to start a topic for discussion.

Step 1: Sign in with your account. (Click here to find more info)

Step 2: Go to the discussion landing page via Online Community and click View more under Recent Discussions.

Step 3: Select a category by clicking on it (i.e. Business Operations)

Step 4: Click New Thread

Step 5: Post a new topic by filling up the topic details and click the "Post" button. Note: If you would like to receive email notifications when a topic is updated or replied, please tick the option, "Watch this topic and receive notifications of activity via e-mail?."
Q10. How do I add to a discussion started by another User?: A: In the portal, every member can participate in all discussions. When you reply to a discussion, your reply will be visible immediately. Please follow the steps below.

Step 1: Sign in with your account. (Click here to find more info)

Step 2: Go to the discussion landing page via Online Community and click View more under Recent Discussions.

Step 3: Go the discussion topic you would like to add to. (i.e. Regional Tourism Models and Funding)

Step 4: You can create a quick reply by entering your discussion in the quick reply box and click "Post" once finished. Or you can click on "Post Reply" to bring up the discussion reply form to fill your reply.

Step 5: Once you have replied, it will show immediately.
Q11. How do I keep my discussion with my colleagues private?: A: In the portal, a private discussion is called a 'Closed Thread'. Closed threads are only available for Analyst users and will not be visible to the public. Please follow the steps below to create a closed thread.

Step 1: Sign in with your account. (Click here to find more info)

Step 2: Go to the discussion landing page via Online Community and click View more under Recent Discussions.

Step 3: Select a category by clicking on it (i.e. Business Operations)

Step 4: Click New Thread

Step 5: Under "Options" click "Private Topic" and then insert a password

Step 6: To access a private thread, click the "Private Thread" button in any category.

Step 7: Enter the private thread password to access the private thread.

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