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RECOGNITION AND MANAGEMENT OF EMOTIONAL LABOUR IN THE TOURISM INDUSTRY

By Barbara Anderson, Chris Provis and Shirley Chappel
RECOGNITION AND MANAGEMENT OF EMOTIONAL LABOUR IN THE TOURISM INDUSTRY
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This project sought to extend the understanding of the emotional labour performed by service workers in the tourism industry, in order to identify more clearly the skills required to perform such labour and the management strategies which can support service workers in their client service work.
This project sought to extend the understanding of the emotional labour performed by service workers in the tourism industry, in order to identify more clearly the skills required to perform such labour and the management strategies which can support service workers in their client service work. Reduce

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