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BENCHMARKING CARAVAN AND TOURIST PARK OPERATIONS

By Bruce Hayllar, Gary Crilley and Barry Bell
BENCHMARKING CARAVAN AND TOURIST PARK OPERATIONS
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The objectives of the study were to provide the foundation for the development of an industry-led set of national benchmarks for operational management of caravan and tourist park sites; a set of national visitor service quality benchmarks; a set of national protocols for ongoing performance management; and a decentralised knowledge management process whereby the practices, protocols and benefits of the project will be dispersed throughout rural and regional Australia. The achievement of these objectives provides a basis for improving the quality of service provision to caravan and tourist park customers and the management performance of caravan and tourist park operations. ...Read more
The objectives of the study were to provide the foundation for the development of an industry-led set of national benchmarks for operational management of caravan and tourist park sites; a set of national visitor service quality benchmarks; a set of national protocols for ongoing performance management; and a decentralised knowledge management process whereby the practices, protocols and benefits of the project will be dispersed throughout rural and regional Australia. The achievement of these objectives provides a basis for improving the quality of service provision to caravan and tourist park customers and the management performance of caravan and tourist park operations. Reduce

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Pearls of Wisdom

“For Queensland to be recognised internationally and domestically as a sustainable tourism destination, the very assets that attract visitors to the region need to be managed for the enjoyment of future generations.” www.earthcheck.org